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The "Ship to multiple addresses" button in the cart (shown in Japanese) Check the following in order.

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1. Is the app block on your cart template?

The button is shown by the MultiGifts app block that you add to the cart template in the theme editor. For how to add it, see Add the button to your cart (theme setup).

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2. Is the theme with the block published?

If you added the block to an unpublished theme, it doesn’t appear in your store. Add it to the cart template of your published theme.

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3. Have you chosen a plan in the app?

The button doesn’t appear in your store until you choose a plan. In the theme editor, the block shows a notice (in Japanese) that it’s hidden because no plan has been chosen. Choose a plan from プラン (Plan) in the app (see Pricing).

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4. Are you on the cart page?

The button appears on the cart page (/cart). It doesn’t appear in a cart drawer that slides in from the side. If your theme uses a cart drawer, switch the cart type to the cart page, or let customers go from the drawer to the cart page.

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The button is faded and can’t be clicked

The button can’t be clicked when the cart is empty. It becomes clickable once an item is in the cart.

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A “couldn’t load” message appears

If, after clicking the button, a message appears below it saying the screen couldn’t load and to try again later (読み込めませんでした。時間をおいて、もう一度お試しください。), the connection was briefly interrupted. Reload the page and click the button again. If it keeps happening, please contact us.