> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bouquet-inc.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What emails do customers receive?

> About the order confirmation and shipping emails that customers receive when they order with MultiGifts.

The emails the customer receives for a MultiGifts order are Shopify's standard emails. The app doesn't send emails of its own.

| When | Email | Sent to |
| - | - | - |
| After payment | Order confirmation (one, for the parent order) | The customer who ordered |
| When child orders are created | None | - |
| When a child order is fulfilled | Shipping confirmation (one per child order) | The customer who ordered |
| When the parent order is fulfilled automatically | None | - |

## Order confirmation

After payment, the customer receives one order confirmation email for the parent order, no matter how many addresses there are. Shipping is shown as 配送料（お届け先N件） (Shipping, N addresses).

No email is sent when child orders are created, so the customer doesn't receive an order confirmation for every address.

## Shipping confirmation

If you choose to notify the customer when marking a child order as fulfilled, the customer receives a shipping confirmation (with the tracking number) for each child order. With three addresses, that's one email per shipment, three in total.

When you fulfill a child order, the app also marks the parent order as fulfilled, but it doesn't send an email then. The customer won't receive the same shipping confirmation twice (see [Fulfill child orders](https://docs.bouquet-inc.com/en/apps/multigifts/orders/fulfillment.md)).

## Emails to recipients

Recipients (the people receiving the gifts) don't receive emails. The allocation screen doesn't ask for recipients' email addresses.


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